Frequently Asked Questions ?
• How long is delivery after I purchase on-line ?
If we have your dress size and color in stock, expect delivery 3 - 4 days within Australia only.
If we don't have your size and color in stock, and it must be order, it can take up 6 weeks.
• How much is delivery ?
Free within Australia.
Internationally, add $40.
Sale items must add $12 for shipping and handling.
• How long is delivery overseas?
It takes up to 10 working days, depending your country, it can take up to 3 weeks.
• How long does it take to order bridesmaids/bridal dresses from the moment you order?
4 - 6 weeks local designs.
USA designs 6 - 8 weeks.
• Why are prices a little different than USA?
There are conversion rates and importation fees. You're also supporting a local business within our Australian Fashion Industry, and keeping our own economy thriving as Australian business owners/fashion industry.
However, our prices are quite reasonable. Plus, you get one-on-one service and direct calls.
• How do I track my order via the post ?
A tracking number will be emailed to you after delivery.
• Who to contact for on-line or in-store purchases ?
firstname.lastname@example.org or (02) 9572 9344
• Why purchase on this site directly, rather than a USA agent on-line ?
Villoni Boutique has many years of experience in dealing with orders and delivery. We have direct management and have full authorization to re-sell USA designs.
In fact, Villoni Boutique is the original importers of gorgeous designs from USA in 2006, and we continue to select the best designs, with varieties of colors and styles.
We're a very well-known retail store in Sydney, known for our exquisite designs and friendly service. We're real people, dealing with real customers.
If you've shopped with us before, you'll know your size. But if you don't, please see above size chart.
• You'll also avoid the following:
• conversion rates fees when paying in USD.
• not being able to communicate directly with a sale rep during Australia Time Zone.
• Not getting scammed by unauthorized companies via unknown, USA re-sellers designers.
Feel free to contact us directly, and we'll get back to you within 24 hours or less.
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