FAQ
How's your products made?
All of our watches are produced in a reputable manufacturer who have over 50 years of experience in watch making and stand by their quality. The same manufacturer who makes brands such as, Daniel Wellington and Swiss movement watches.
Shipping & Returns
Ships from Sydney, Australia with AUSPOST 24 hour handling time. Ships in Australia and New Zealand only. For all other international and USA orders please refer to the BUY NOW page.
How long does it take for you to ship out the order?
All orders will be shipped within 24 hours business days through AUSPOST. You will receive a notification via email.
Do you ship internationally? How long does it take?
Yes, we do ship internationally with USD only. Ship directly from the USA with First Class International Shipping generally take between 7-21 days. However, USPS does not guarantee delivery dates or times. Custom could delay delivery time, up to 8 weeks.
Does item price includes custom fee for international shipping?
No, item price and shipping cost do not include import duties, taxes and customs fees. These charges are the buyer's responsibility. Shipping cost is not refundable if buyers refused to pay for these charges or package is undeliverable.
How much does shipping cost?
Shipping cost is calculated based on the weight of the package.
What if I put an incorrect shipping address?
If you have not received a shipping notification email, that means the package has not shipped out yet, please send us an email at watches@villoni.com as soon as possible with your name, order number and the correct address. If your package is shipped, we will not be responsible for orders that are shipped to incorrect addresses.
All of our watches are produced in a reputable manufacturer who have over 50 years of experience in watch making and stand by their quality. The same manufacturer who makes brands such as, Daniel Wellington and Swiss movement watches.
Shipping & Returns
Ships from Sydney, Australia with AUSPOST 24 hour handling time. Ships in Australia and New Zealand only. For all other international and USA orders please refer to the BUY NOW page.
How long does it take for you to ship out the order?
All orders will be shipped within 24 hours business days through AUSPOST. You will receive a notification via email.
Do you ship internationally? How long does it take?
Yes, we do ship internationally with USD only. Ship directly from the USA with First Class International Shipping generally take between 7-21 days. However, USPS does not guarantee delivery dates or times. Custom could delay delivery time, up to 8 weeks.
Does item price includes custom fee for international shipping?
No, item price and shipping cost do not include import duties, taxes and customs fees. These charges are the buyer's responsibility. Shipping cost is not refundable if buyers refused to pay for these charges or package is undeliverable.
How much does shipping cost?
Shipping cost is calculated based on the weight of the package.
What if I put an incorrect shipping address?
If you have not received a shipping notification email, that means the package has not shipped out yet, please send us an email at watches@villoni.com as soon as possible with your name, order number and the correct address. If your package is shipped, we will not be responsible for orders that are shipped to incorrect addresses.
