At Villoni Boutique we are dedicated to providing you with the best products, ensuring your shopping experience is a pleasant one and we are highly committed to a speedy delivery of your order. Our whole operation is designed to get your order to you in the shortest possible time via Australia Post. Delivery times will vary depending on the items you have ordered. Most items are in stock and will take 1-5 days to deliver. If Item is out of stock it may take 5-12 weeks to deliver.
Can I pick up my order? Yes! At the checkout process, select 'Pick up in store'. For Items in stock it will take 2 business days. For items out of stock it may take 5-12 weeks 137 Parramatta Road, Annandale NSW 2038
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will make every effort to deliver your order by the estimated delivery date. Unfortunately, we are unable to guarantee time of delivery when issues involving Australia Post arise.
VILLONI BOUTIQUE ONLINE PURCHASE RETURNS & EXCHANGE POLICY Please note that this policy applies to online purchases only, and is not applicable to in store purchases. Refer separate policy in store. The online returns policy is made up of two sections, being ‘Consumer Guarantee’ under the Australian Consumer Law and our ‘Change of Mind’ policy. CONSUMER GUARANTEES Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
CHANGE OF MIND.
Online we do not offer any sort of "Change Of Mind" so please make sure choose carefully. If the size is wrong or doesn't fit we can do a refund or exchange if the below items are in check and done within 7 days.
Item/s is in saleable condition
Item is unworn with all original tags attached
You have the required proof of purchase
*Please note, shipping charges for any returned item is the responsibility of the customer. We will not assume any liability for reimbursement or compensation in the event that packages are mishandled, lost or stolen.