Returns & Refunds:

🤝 We are committed to providing you with exceptional service and an easy shopping experience!

By shopping with us and submitting your return request, you acknowledge and agree to the return policy outlined here:

Request within 7 Days Only:

We accept returns within 7 days of delivery. Returned items must be unused, unworn, unwashed, and in original condition with tags attached.

Approved returns are eligible for 50% refund of the purchase price.

Shipping fees are non-refundable, and return shipping is the responsibility of the customer.

  • Final sale items, custom items, and items marked “Final Sale” are non-refundable. Items purchased through villoni.com may be returned within 7 days of delivery.
  • Items must be free from signs of wear (no makeup, deodorant marks, odors, stains, or alterations).

⚠️ Refunds are not available after 7 days from the delivery date.

Unworn & Original Tags:

  • Dresses must be in new, unworn condition with all original tags intact.
  • Include all original packaging (dust bags, tags).
  • Brand tags must remain unaltered and in their original position.
    ⚠️ If found to be worn or damaged, a refund will not be issued.

Ineligible Refunds:

  • Items that do not meet conditions will not be refunded.
  • Final Sale items are non-returnable.

Approved Refund:

  • Refunds are processed after inspection (within 24 hours).
  • Funds are returned to the original payment method.

Exchange:

  • We do not offer exchanges or store credit online.
  • You must place a new purchase.

Shipping the Return:

  • Use ONLY the return label provided by Villoni®.
  • Additional return shipping charges, duties, and local taxes are the buyer’s responsibility.
  • You will be provided with a return label.
  • A $50 label fee and your shipping fee $XX will be deducted from your final refund.

⚠️ Do not return packages directly to the website address or the package address — these are not our return locations.

Timeframes:

  • Returns must be received by Villoni® within 14 days of delivery.
  • Allow up to 10 business days for processing once received.
  • Refunds will be issued within 5-7 business days of approval.
  • Email notification will be sent once processed.
  • Allow 5–7 business days for your refund to appear in your account.

⚠️ Return fees are non-refundable. Additional shipping may apply for rejected returns.

Please provide the following information so we can assist you quickly:

  • 🧾 Full Name
  • 🔢 Order Number
  • 🏠 Shipping Address
  • 📞 Phone Number
  • 📧 Email Address

Please kindly contact Customer Service Department to request a return.

Customer Service Department